Inbound Solutions

At RDI, we offer solutions to your inbound call center needs. We customize each program to fit your company. This includes programming, scripting/data capture, marketing reps, training, and reporting. We will help you develop a dynamic inbound program.

Services

	Order processing
	Seminar support
	Reservations
	Dealer locator
	Literature requests
	Help desk/Inquiry handling
	Customer service
	Third party verification
	Sales
	Product registration

Technology

RDI utilizes state of the art Inbound technology. We use an Automatic Call Distributor (ACD). Our system reads your 800 number and identifies your company to our reps, who then know how to answer your call. It's seamless to your customer.

Our ACD allows us to route calls by rep skill level, time of day, or type of call. We record the data and track the media source for you so you can more efficiently spend your Marketing and Advertising dollars.